Exchange policy

  1. Time Frame
    • Returns requests must be made within a specific period, often within 14 days from the date of delivery.
  2. Condition of Items
    • Items must be returned in their original condition — unworn, unwashed, with all tags attached.
  3. Proof of Purchase
    • A receipt or order confirmation is required to process any exchange.
  4. Non-Returnable Items
    • Certain items may be non-returnable, such as final sale products or personalized custom pieces.
  5. Returns
    • Returns are not provided as cash or store credit; instead, returns are accepted only as exchanges for shirts of equal value. Customers are responsible for return shipping costs unless the item is defective or damaged.
  6. Return Shipping Costs
    • Return shipping may be the responsibility of the customer unless the return is due to a defect or error on the brand’s part.
  7. Defective or Damaged Items
    • If items arrive defective or damaged, customers should contact support within a short time frame (within 14 days) for a replacement.
  8. Processing Time
    • Returns may take a certain number of business days (3-5 days) to process after the request return.

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