Legal / Version 2026-10-17

THE FINE PRINT.

Privacy, terms, returns and copyright. Last updated 17 October 2026.

01 / Privacy

Privacy Policy

We collect only what we need to make and deliver your order. We do not sell your data and we do not use third-party advertising trackers.

Who we are

Dust Apparel ("Dust Apparel", "we", "us") operates dust-apparel.com and Dust Studio. We decide how your personal data is used. Contact: [contact email to add].

What we collect

  • Account: full name, email address, phone number, and a password (stored only as a one-way hash).
  • Orders: delivery address, delivery phone number, order contents, notes you add, and order status history.
  • Designs: the designs you create in Dust Studio.
  • Usage: anonymous information about how the shop is used, such as pages viewed and items added to cart, to improve it. It contains no name, phone or address.
  • Staff-entered orders: if you order by WhatsApp or phone, our team types your name, phone and address into our system.

Why we use it

  • To process, confirm (by phone call) and deliver your cash-on-delivery order.
  • To create and secure your account, including emailing you verification and password-reset codes.
  • To produce the custom pieces you design.
  • To improve the shop through anonymous, aggregated statistics.
  • To keep accounting records and to prevent fraud and abuse.

Who sees it

Our staff see the data they need to handle orders. We use infrastructure providers to run the service: hosting, storage and email providers. They process data on our behalf and only to provide those services. Delivery couriers receive your name, phone and address to deliver your parcel. We do not sell or rent personal data, and we do not send addresses or phone numbers to analytics tools.

Our providers may store data outside Lebanon. By using the service you accept this transfer.

Cookies and browser storage

We use essential cookies and similar technologies to keep you signed in, remember your preferences, save your design drafts on your device, and gather anonymous usage statistics. We do not use advertising or cross-site tracking. You can clear this data in your browser settings; you will be signed out and unsaved drafts may be lost.

How long we keep it

Order records are kept as long as needed for accounting, delivery disputes and legal obligations. Accounts are disabled rather than erased so that past orders stay accurate.

Your rights

You may ask us to access, correct, or delete your personal data, or to disable your account, by writing to [contact email to add]. We will reply within a reasonable time. Where the law requires us to keep order records, we will keep only those. This policy is intended to respect Lebanese Law No. 81/2018 on electronic transactions and personal data.

Security

We use reasonable technical and organisational measures to protect your data. No system is perfectly secure; please use a strong, unique password.

Age

If you are under 18, please use Dust Apparel with the permission of a parent or guardian.

Changes

We may update this policy. The date at the top shows the latest version. Material changes will be flagged on the site.

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